Returns & Refunds Policy

Our Commitment

The ORA Returns Promise

30-Day Returns

Change your mind within 30 days of delivery — no questions asked, no stress, no fees.

Free Pickup

We arrange complimentary collection from your home at a time convenient for you.

Full Refund

Your complete payment is returned within 5–7 business days of item inspection.

Step by Step

The Returns Process

Initiate Your Return

Contact us within 30 days of delivery via email at hello@orafurniture.ca or call 613-861-0620. Have your order number ready.

Schedule Pickup

We arrange a convenient pickup window — Monday to Saturday. No need to repackage; our team handles everything.

Item Inspection

Our team inspects the returned item within 1–2 business days of receipt. We verify it is in its original condition.

Full Refund Issued

Your complete refund is processed to your original payment method within 5–7 business days of inspection.

Backed by ORA

5-Year Warranty Coverage

Every ORA Furniture piece comes with our comprehensive 5-year structural warranty — one of the most generous in the Canadian furniture industry. Here is exactly what is covered.

What Is Covered

Structural frame defects under normal use
Spring system failure or deformation
Foam density loss exceeding 20%
Fabric or leather stitching separation
Leg instability or breakage under rated load
Hardware malfunction (hinges, slides, locks)
Finish delamination under normal conditions
Manufacturing defects discovered within warranty period

What Is Not Covered

Normal wear and fading from sunlight exposure
Accidental damage, stains or pet scratches
Damage from misuse or overloading
Modifications made by third parties
Commercial use of residential-grade furniture
Water damage from flooding or leaks
Cosmetic surface marks from regular use

Warranty is transferable to a subsequent owner within the original 5-year period. See our Warranty page for full terms and claim procedures.

Returns &Refunds