Last Updated: January 1, 2026
This Privacy Policy describes how ORA Furniture ("ORA," "we," "us," or "our"), located at 305 McConnell Ave, Cornwall ON K6H 4L4, collects, uses, stores and shares personal information from visitors and customers of our website and showroom. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our website or purchasing from ORA Furniture, you consent to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us and certain information automatically when you use our services.
Information you provide directly:
- Full name and contact details (phone, email, mailing address)
- Purchase history and order information
- Payment information (processed securely through our payment provider — we do not store raw card data)
- Custom order specifications, measurements and design preferences
- Communications you send us via email, phone or contact form
- Newsletter subscription preferences
Information collected automatically:
- IP address, browser type and device information
- Pages visited, time spent and navigation paths on our website
- Referring website or search terms
- Cookie identifiers (see Cookies section below)
How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing and fulfilling your orders, including delivery scheduling and assembly coordination
- Communicating with you about your order status, delivery windows and post-delivery follow-up
- Providing customer support and responding to inquiries and warranty claims
- Sending promotional emails and newsletters (only with your consent — you may unsubscribe at any time)
- Improving our website experience through analytics and performance monitoring
- Preventing fraud and ensuring the security of our platform
- Complying with legal and regulatory obligations
We will never use your personal information for purposes that are incompatible with those listed above without your explicit consent.
Information Sharing
ORA Furniture does not sell, rent or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Delivery partners: We share your name, address and phone number with our white-glove delivery logistics partners solely for the purpose of completing your delivery.
- Payment processors: Your payment information is transmitted directly to our secure payment processor, who is PCI-DSS compliant. We do not store raw payment credentials.
- Service providers: We may share data with trusted service providers (email platforms, analytics tools) who are contractually bound to use it only on our behalf.
- Legal requirements: We may disclose information when required by law, court order or to protect the rights and safety of ORA Furniture, our customers or the public.
Cookies
Our website uses cookies — small text files placed on your device — to enhance your browsing experience, remember your preferences and analyse site traffic. We use the following types of cookies:
- Essential cookies: Required for basic website functionality such as session management and security. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website so we can improve the experience (e.g., Google Analytics). Data is aggregated and anonymised.
- Preference cookies: Remember your settings and choices to personalise your experience on return visits.
You can control or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect some website functionality.
Your Rights
As a resident of Canada, you have the following rights regarding your personal information under PIPEDA:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Withdrawal of consent: You may withdraw consent to the collection and use of your information at any time, subject to legal or contractual restrictions.
- Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within 30 days.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Order and transaction records are retained for a minimum of 7 years for accounting and legal compliance.
- Warranty records are retained for the full 5-year warranty period plus an additional 2 years.
- Marketing preferences and email addresses are retained until you unsubscribe or request deletion.
- Website analytics data is retained in aggregated, anonymised form with no set expiry.
When personal information is no longer required, it is securely deleted or anonymised.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact our Privacy Officer:
- ORA Furniture — Privacy Officer
- 305 McConnell Ave, Cornwall ON K6H 4L4, Canada
- Phone: 613-861-0620
- Email: hello@orafurniture.ca
- Hours: Monday – Saturday, 9:00 AM – 7:00 PM EST
We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the most recent revision noted at the top. Continued use of our website following any update constitutes acceptance of the revised policy.
